We love our customers and we hope that you are satisfied with your purchase. If not, we will accept sized clothing items that are:
1. un-worn, un-washed, and un-altered with original sales tags
2. returned within 14 days from the original purchase date.
Accessories (including all jewelry), gifts (mugs, bags, etc.) are not eligible for return. Intimate items including leggings and bralettes are not illegible for returns due to their intimate nature.
In store credit will be issued for returned items. Credit will be given for the price of the item as well as any applicable taxes. Shipping charges will not be refunded. NO CASH REFUND WILL BE ISSUED. Please note there will be a restocking fee to cover the cost of your prepaid label for return shipping which will be deducted from your refund amount.
Pre-order, sale (20% or greater), and clearance items are considered final sale and may not be returned. Once you place an order for a preorder item, it cannot be canceled.
To make a return, complete the form found in your customer account page or click here to find your customer account page: https://shopify.com/16696137/account . Use your email associated with your customer account to login. Select the order associated with the return, and click "Request Return" to initiate the process.
Return requests not make within 14 days or for ineligible items will not be accepted. Returns that are mailed without this form will not be accepted. If approved, we will email you a prepaid return label. Returns that are not mailed in a timely manner following your return request approval will also not be accepted. If you have an issue with the form, please DM us on Facebook (Turquoise & Tangerine) or email us at firstname.lastname@example.org.
Please take care in inputting personal information for shipping as you will be responsible for any additional shipping charges incurred for incorrect address etc. To avoid delays, please ensure that the shipping information is accurate.as Turquoise & Tangerine will not be responsible for shipping delays or returns caused by incorrect shipping information. We offer shipping insurance for you to purchase to insure packages in the event they are lost or stolen. We are unable to further assist you once your package is shipped.
If you received an incorrect order or defective merchandise, please contact by messaging us on Facebook/Instagram or emailing us at email@example.com within 7 days of receiving your purchase.