RETURNS

Return Policy

We love our customers and we hope that you are satisfied with your purchase. If not, we will accept sized clothing items that are: 

1. un-worn, un-washed, and un-altered with original sales tags
2. returned within 14 days from the original purchase date.

Accessories (including all jewelry), gifts (mugs, bags, etc.) are not eligible for return. Intimate items including leggings and bralettes are not illegible for returns due to their intimate nature. 

Returned items will be processed within 1-3 business days once it is received. In store credit will be issued for returned items. Credit will be given for the price of the item as well as any applicable taxes. Shipping charges will not be refunded.  NO CASH REFUND WILL BE ISSUED. Please note you will be responsible for return shipping. 

Pre-order, sale (20% or greater), and clearance items are considered final sale and may not be returned. Once you place an order for a pre-sale item, it cannot be canceled. To reduce excessive returns, we are limiting returns to no more than two per month.

Please take care in inputting personal information for shipping as you will be responsible for any additional shipping charges incurred for incorrect address etc. To avoid delays, please ensure that the shipping information is accurate.as Turquoise & Tangerine will not be responsible for shipping delays or returns caused by incorrect shipping information. 

To make a return, complete the form found at http://shopturquoisetangeri.returnscenter.com Returns that are mailed without this form will not be accepted. If you have an issue with the form, please DM us on Facebook (Turquoise & Tangerine) or email us at theturqoiseteam@gmail.com.

If you received an incorrect order or defective merchandise, please contact by messaging us on Facebook/Instagram or emailing us at theturquoiseteam@gmail.com within 7 days of receiving your purchase.