FREE SHIPPING FOR ORDERS OVER $50

FAQs

Return Policy

We love our customers and we hope that you are satisfied with your purchase. If not, we will accept sized clothing items that are:

1. un-worn, un-washed, and un-altered with original sales tags
2. returned within 14 days from the original purchase date.

Accessories (including all jewelry), gifts (mugs, bags, etc.) are not eligible for return. Intimate items including leggings and bralettes are not eligible for returns.

Returned items will be processed within 1-3 business days once it is received. In store credit will be issued for returned items. Credit will be given for the price of the item as well as any applicable taxes. Shipping charges will not be refunded.  NO CASH REFUND WILL BE ISSUED. Please note you will be responsible for return shipping.

Pre-order, sale (20% or greater), and clearance items are considered final sale and may not be returned. Once you place an order for a pre-sale item, it cannot be canceled. To reduce excessive returns, we are limited returns to no more than two per month.

Please take care in inputting personal information for shipping as you will be responsible for any additional shipping charges incurred for incorrect address etc. To avoid delays, please ensure that the shipping information is accurate.as Turquoise & Tangerine will not be responsible for shipping delays or returns caused by incorrect shipping information. 

To make a return, please go to https://www.shopturquoiseandtangerine.com/a/returns to begin the process.

If you received an incorrect order or defective merchandise, please contact by messaging us on Facebook or Instagram within 7 days of receiving your purchase.

Shipping Policy

Our goal is to ship new, in stock orders within 48 hours. Please be aware that during busy seasons like the holidays that orders may take longer to ship. If you have a question about an order, please feel free to message us on Facebook. 

Please take care in inputting personal information for shipping as you will be responsible for any additional shipping charges incurred for incorrect address etc. To avoid delays, please ensure that the shipping information is accurate.as Turquoise & Tangerine will not be responsible for shipping delays or returns caused by incorrect shipping information. 

Promotional Gift Card Giveaways

Promotional gift card winners are responsible for messaging our business through Facebook or Instagram. to claim within 24 hours. Once issued, the gift card code is valid for 72 hours. 

Please note that items purchased through promotional gift card funds are not eligible for return, exchange or return of gift card credit.

Winner is responsible for any applicable tax or shipping charges incurred.